Name: SPARKLING EYES
Brand: Florist Surbiton
Price: 50.00 GBP
Availability: InStock

Florist Surbiton E-Commerce Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) are established for the online purchase and delivery of flowers and related products by Florist Surbiton. By placing an order through our website, you agree to be bound by these Terms. We advise all customers in Surbiton and the surrounding areas to read these Terms carefully before ordering. If you disagree with any part of these Terms, please refrain from placing an order with Florist Surbiton.

Order Process

Our online ordering system is designed to make your flower delivery experience as seamless as possible. When browsing our products, simply select your chosen floral arrangement, provide the required recipient information, and follow the prompts to complete your purchase. During the order process, you will be asked to supply all necessary details for delivery, including accurate address, recipient name, and delivery date.

It is the customer’s responsibility to ensure that all information provided is correct and current. Any errors in details may result in late or failed delivery. After your order is placed, you will receive a confirmation summarising your purchase. Please review this confirmation carefully and notify us immediately if any details are incorrect. If you do not receive an order confirmation, please contact us promptly to ensure your order has been received.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, payment issues, suspicion of fraud, or delivery to an address outside our service area.

Delivery Policy

Florist Surbiton endeavours to deliver all flower orders in Surbiton and surrounding areas on the requested delivery date. We offer delivery to residential and business addresses within our defined delivery zone. Please note that certain addresses (for example, hospitals, hotels, or gated properties) may have specific delivery rules or restrictions which could delay or prevent successful delivery.

Deliveries are generally made during standard business hours. While we strive to accommodate requests for specific delivery times, this cannot be guaranteed. In cases where the recipient is not available at the delivery address, we will attempt to leave the flowers in a safe location or with a neighbour. A delivery note will be left to notify the recipient of the attempted delivery. If no safe option is available, a redelivery may be arranged, subject to additional charges.

Product Substitution

The images on our website illustrate the general style and composition of our flower arrangements. As flowers are seasonal and subject to availability, we may occasionally need to substitute certain flowers or foliage with similar options of equal or greater value. We always strive to match the original design and colour palette as closely as possible. If a major change is required, we will attempt to contact you for approval before proceeding.

Payments

Payment must be made in full at the time of ordering via our secure online payment platform. We accept a range of payment methods including credit cards, debit cards, and other options as displayed at checkout. All transactions are processed in GBP (Pounds Sterling).

By placing an order, you confirm that the payment details provided belong to you, or that you have authorisation from the cardholder to use them. In the event that payment cannot be authorised or is refused, your order will not be processed or delivered.

All prices listed on our website include VAT (where applicable) and local delivery within Surbiton and surrounding zones, unless otherwise stated. We reserve the right to amend pricing at any time but any changes will not affect orders already confirmed.

Cancellations and Amendments

You may request to cancel or amend your order by contacting us as soon as possible after placing it. We will do our utmost to accommodate such requests, but cannot guarantee changes or cancellation if your flowers have already been prepared or are out for delivery.

For same-day and next-day delivery orders, any cancellations or changes must be made immediately after order confirmation to have the best chance of success. Should cancellation or amendment not be possible due to the order status, you will be liable for the full cost of the order.

In the rare event that Florist Surbiton must cancel your order (for example, due to unavailability of flowers or an issue processing your order), we will notify you as soon as possible and issue a full refund to your original payment method.

Returns and Refunds

Due to the perishable nature of flowers, we do not accept returns. However, should your order be unsatisfactory (for example, if items arrive damaged, wilted, or significantly different from the description), please contact us within 24 hours of delivery with photographic evidence. We will investigate each case and, if appropriate, may offer a replacement or refund at our discretion.

Refunds, where agreed, will be made to the original payment method within a reasonable timeframe. Please note that partial refunds may apply depending on the circumstances and the extent of the issue.

Customer Obligations

By placing an order with Florist Surbiton you confirm that you are at least 18 years old and capable of entering into legally binding contracts. You are also responsible for ensuring that all recipient and delivery information is accurate and up-to-date. It is your responsibility to ensure the recipient is available at the delivery address on the requested date.

Events Beyond Our Control

Florist Surbiton will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events beyond our reasonable control. Such events include but are not limited to: acts of God, adverse weather conditions, strikes, civil unrest, or network failures.

Liability

Our liability under these Terms is strictly limited to the value of the order placed with us. We do not accept liability for any indirect, incidental, special, or consequential loss or damages incurred by you or any third party arising from the use of our website, delay in delivery, or failure to deliver products unless caused by our negligence or wilful misconduct.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

Privacy

Any personal information provided to Florist Surbiton in connection with your order will be processed in accordance with UK data protection laws. We will use your information for the purpose of handling your order and delivery only, and will not disclose it to third parties except where necessary for order fulfilment (for example, providing the recipient's address to our delivery personnel).

Intellectual Property

All content, images, logos, and descriptions on the Florist Surbiton website are the intellectual property of the business and must not be copied, downloaded, or used elsewhere without written permission.

Amendments to Terms

We reserve the right to revise or update these Terms from time to time, with immediate effect upon posting on our website. Your continued use of our site and services following any changes indicates your acceptance of the new Terms. You are advised to review this page regularly to stay informed of any updates.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the use of our website or services shall be subject to the exclusive jurisdiction of the English courts.

Contact & Applicability

If you have any questions or concerns regarding these Terms & Conditions or any aspect of your flower delivery order, please refer to our customer service section on the Florist Surbiton website.

Note: These Terms & Conditions apply to all online flower delivery orders placed by customers in Surbiton and the surrounding areas. By placing an order, you confirm your acceptance of these terms.