Returns, Refunds, and Complaints Policy

Our Fresh Flowers Guarantee in Surbiton

At Florist Surbiton, we take great pride in delivering fresh, vibrant flowers to local households and businesses. As a trusted florist in Surbiton, our commitment is to provide blooms that delight and arrangements that last. To ensure complete satisfaction, we back every order with our Fresh Flowers Guarantee, clearly outlining our policies on returns, refunds, and complaints. Your trust is important to us and we strive to address all concerns quickly and professionally.

Damaged-On-Arrival Policy

We meticulously pack every bouquet, but in the rare event your flowers arrive damaged or not up to the expected standard, we want to put things right straight away. Please inspect your delivery as soon as it arrives. If you notice damage, wilting, or any issues affecting the presentation or condition of your flowers, contact us within 24 hours of receipt. To assist us in resolving the matter quickly, providing photos of the issue is appreciated. Our team will promptly assess your concern and offer suitable solutions.

Freshness Window and Quality Commitment

Florist Surbiton guarantees the freshness of your flowers for a minimum of five days from the date of delivery, so long as proper care instructions are followed. Any concerns regarding the condition or longevity of the flowers within this window will be addressed according to our returns and refunds policy. We source only the finest, freshest blooms and handle every arrangement with care, but natural variations can occur. If your flowers do not remain fresh within this period, please let us know so we can assist accordingly.

Refund and Replacement Options

We are dedicated to ensuring all our customers are delighted with their flowers. In the event of significant issues that fall within our policies (such as flowers that arrive damaged, wilted, or below our freshness guarantee), you may be eligible for a full or partial refund, or a replacement bouquet, depending on the circumstances. Once a claim is verified, we will discuss your preference for a refund to your original payment method or a fresh replacement sent at the earliest convenience. At Florist Surbiton, customer satisfaction always comes first.

How to Make a Complaint

If you are not completely satisfied with your experience or wish to make a formal complaint, our process is simple and respectful. Please contact us with your order details, a description of your concern, and any relevant photographs within seven days of receiving your delivery. Our friendly team will listen to your feedback, investigate your complaint, and respond with a fair resolution as quickly as possible, generally within two business days. We value all feedback as it helps us continue to serve Surbiton with the quality and care our community deserves.

Trusted Local Service for Surbiton

For years, Florist Surbiton has been a reliable partner for families, businesses, and special occasions in the area. Our reputation is built on trust, quality, and personal attention to every order. Whether it's a joyful celebration or a heartfelt gesture, we are committed to ensuring every experience with Florist Surbiton exceeds your expectations. Thank you for choosing your local Surbiton florist for fresh flowers and exceptional service.